Terms & Conditions

Prices

All prices are for pre-booking and include VAT and service charges. Hotel prices are given in GB£s per room per night and parking in GB £s per vehicle per whole or part day.

Services

All services are subject to availability

Cancellations and Refunds

Hotel Bookings

Amendment admin. fee of £10 per room per night where amendments cause a reduction in the original number of rooms or nights booked.

Hotel

Directions:
Please make sure that you have directions to your hotel. FHR will endeavour to ensure that your confirmation voucher is emailed to the address you specify on the booking form. If for any reason your confirmation voucher has not been received you must contact us immediately as no refund is available for no shows or if cancellation is received less than 24 hours before you are due to arrive at the hotel.

Transfers to and from the airport:
Transfers times are different at each hotel. Please check hotel description for details. All transfers are subject to availability on the day.

FHR Star Ratings:
All hotel star ratings in all FHR literature and on our web site are FHR’s own ratings.

Facilities:
All hotel rooms: have a private bath/shower room, (not all some guest houses have en-suite facilities), a colour TV and tea/coffee making facilities.

Meals:
Unless specified meals are not included and all extras must be paid direct to supplier. If breakfast is included, please check the earliest time it is available. If breakfast is not taken where included there will be no refund

Leisure Facilities:
There may be charges for leisure facilities and admission may be restricted for children.

Hotels Including Holiday Parking:
Parking is always at the vehicle owner’s risk. Hotels’ own car parks are unsecured unless otherwise stated. Where a hotel with parking package uses a secured car park, cars are parked subject to the conditions and insurance arrangements of the individual car park. In these cases, you will often park for the night of your stay in the hotels’ own car park, which is unlikely to be secured. Car parking arrangements vary from hotel to hotel. Please make sure you know exactly what your arrangements are before you travel. Where parking is offered as and 8, 15 or 21 day option, the full number of days does not have to be used, but there is no reduction in price if it is not. If you leave your car for longer than the duration included, you are likely to be charged locally by the hotel or car park for the extra days. Car Keys: In the interests of efficient operation you must be prepared to leave your car keys with the hotel or car park if requested to do so.

Cancellation:
No refund is made for cancellation of hotel bookings within 24 Hours of the stay. An administration fee of £10 per room per night applies to all other hotel cancellations.

Customer Service

FHR's Customer Service details are available from our Contact page.

Any queries relating to the processing of customer bookings or the services provided by our suppliers should be addressed to FHR.

In accordance with our customer services policy:

FHR will endeavour to respond to all correspondence within five working days.

Advise clients how long it will take to resolve the query

Keep the customer informed throughout the process.

Telephone Calls

All telephone calls to FHR are charged at the standard BT National Rate or equivalent depending on your service provider

Telephone calls may be monitored.

Your statutory rights as a consumer are not affected.